Terms & Conditions
Welcome to electronic bill presentment and payment. Please enter your email address and password below to view and pay your bill online. If you have yet to register to receive electronic bills please click the "Enroll" tab. If you have forgotten your password click on "Forgot Password."
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terms and conditions
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Eastern Ebill Terms and Conditions
These terms and conditions apply to your use of Eastern Propane Gas, Inc.’s (“Eastern”) web-based account management and payment site (the “site”).
Eastern believes that the information included on the site is accurate when it is posted on the site; however, such information is subject to change and update at any time without prior notice. You understand and agree that Eastern cannot, and does not, guarantee or ensure the accuracy, completeness, or authenticity of the site's contents, site functionality, or your transmission of any information or instructions to, or from, the site. You agree that neither Eastern, nor any of its affiliated companies, nor any other person associated with the creation or use of the site, shall be liable or responsible to you or any other person for any harm, loss or damage whatsoever that may arise in any connection with your use of the site.
You waive all rights that you may have to hold Eastern responsible in connection with any use of the site. Specifically, but not by way of limitation, you waive all rights to collect direct, incidental, consequential, or special damages that you may incur as a result of your use of the site.
Based on the emerging nature of Internet transactions and related technology, you agree that these exclusions of liability and waivers are fair and reasonable, and that Eastern would not have permitted use of the site by you if not for your agreement with the liability exclusions, waivers, and disclaimers set out herein.
Eastern may change these terms and conditions and the services provided by this site from time to time. You will be required to agree to accept these changes on the effective date in order to continue using the site.
Eastern has the right to rescind or discontinue your access to this site at any time without explanation to you.
Error Correction Policy
If for any reason there is an error in your online account or if your account was improperly charged, please contact Eastern at 1-800-523-5237.
This policy covers how we treat personal information that is received as a result of your use of the site and doing business with Eastern. Personal information is information identifiable about you and may include your name, address, phone number, credit card, bank account, and other information not generally available publicly.
We collect and maintain personal information in electronic and paper form. We acquire personal information when you use the site for account management and bill payment. We also receive personal information as a result of the business you conduct with us.
We do not rent or sell personal information about you with any nonaffiliated person or third party. We only share personal information with third parties in certain circumstances, including when complying with a legal process or order, preventing fraud or imminent harm, reviewing the security of our network and procedures, or to properly conduct our business, including for your use of online account management and bill payment.
When we use third parties to assist us in processes that use personal information, we require that they comply with appropriate confidentiality and security measures. We also utilize confidentiality and security measures within Eastern and on the site to prevent the accidental dissemination of personal information by or to unauthorized persons or entities.
In the course of serving our customers, Eastern Propane receives non-public personal information regarding our customers. This information may include:
Information on applications or other forms; including identity information such as address, telephone number, social security number, credit information, income and employment.
Credit card, debit card, and bank account information.
Information about a customer's transactions with us or others, including fuel consumption and products ordered.
Information we receive from a consumer reporting agency; and
Information we obtain from others in the process of verifying information a customer provides to us.
Such information may be provided or received in physical or electronic form (such as over the internet or by e-mail).
Eastern Propane does not share your personal information with third parties, except for purposes of electronic account management and bill payments services, credit verification, compliance with applicable laws and regulations, fraud prevention and contract enforcement. We do not share your personal information with third parties for the purpose of independent telemarketing or direct mail marketing of their own products and services.
We are committed to protecting the security and confidentiality of your personal information, including information provided via the internet and e-mail. Although no one can make absolutely sure that every internet or e-mail communication is 100% secure, we make every effort to help ensure that your online sessions with and e-mail to Eastern are secure.
Eastern Propane restricts access to your personal information to those of our employees who need to know that information to provide products or services. We maintain physical, electronic and procedural safeguards to protect your personal information, including privacy and security training for employees. If you choose to use our electronic account management and bill payments services, personal information is provided to third party service providers subject to confidentiality and security obligations. Your use of such services constitutes your consent to providing personal information to such service providers.
Links to third party sites are included on Eastern’s website only for your convenience. Eastern does not control such third party sites and is not responsible for the contents or security of such sites. Additionally, Eastern does not control the privacy policies of the sites to which it provides links. You should be aware that if you link to such a site, you are subject to that site’s privacy policies.
THIS SITE AND ALL MATERIAL AND CONTENT HEREIN ARE PROVIDED “AS IS’ WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
If you have any concern about the privacy of your personal information or information you share with us via this website, please contact customer service at 800-523-5237.