Payment

After selecting documents to pay from the Open Documents screen, you will see all invoices listed on the payment screen. If you selected a Credit Memo or Unapplied Payment, you will see it listed under Payment Details as the Payment Account selected in the drop down menu.

To View, Print, or Save a Document:

You can view a 18-month history of your documents. Viewing a document will not interfere with the payment process.

1. You will need Adobe Acrobat Reader which can be downloaded here: http://get.adobe.com/reader/

2. Click “View”.

3. From Acrobat reader you can print or save the document for your records.

Modify Total Amount to Pay:

The amount of the payment is listed as Total Amount to Pay. If you wish to make a partial payment:

1. Click “Modify”.

2. In the Payment Amount column, enter the amount you want to pay for each invoice. The Payment Amount cannot be greater than the Customer Adjusted Balance. When using a credit memo or unapplied payment the Total Amount to Pay cannot be greater than the Customer Adjusted Balance of the credit memo or unapplied payment. This amount is shown in the Payment Account drop down menu below Payment Details.

3. Complete the payment using the steps below.

Making a Payment:

1. The payment date will default to the soonest possible payment date. If you wish to schedule the payment for a different date, enter or use the calendar tool to select your desired date. If you select a weekend or bank holiday, this date will be adjusted to the next possible payment date. Please be aware that the adjusted date falls after the due date, late charges may apply.

2. Select a Payment Account to pay from. If you selected a credit memo, please refer to Paying with a Credit Memo below.

3. If you desire, write a memo to identify any specifics about the payment. The memo should not be used to communicate with GlaxoSmithKline. Rather it should be used only for your records.

4. Click “Next”.

Clicking “Cancel” will clear all inputted information including changes to the Payment Amounts and return you to the Open Documents screen.

Discount Due Date

Eligible documents paid before the discount due date will only require payment equal to the prompt pay discount amount. You can see the prompt pay discount on either the document PDF or during the payment process.

Paying with a Credit Memo or Unapplied Payment:

To pay an invoice with a credit memo or unapplied payment, you must first select both the invoice(s) and the credit memo or unapplied payment on the Open Documents screen and click “Pay”. When using a credit memo, you cannot have a Total Amount to Pay that is greater than the credit memo value. In this case where the credit memo or unapplied payment has a value less than the total invoice(s) amount, the oldest invoice will be automatically adjusted down to match the Total Amount to Pay with the credit memo or unapplied payment. If you would like to reallocate how the credit memo or unapplied payment is applied against invoices, select “Modify” and manually adjust the allocations. If the credit memo or unapplied payment has a value greater than the invoice(s), the remaining balance on the credit memo or unapplied payment will be available for payment of other invoices.

Steps to Pay with a Credit Memo:

2. Make sure to leave the credit memo selected in the Payment Account drop down menu. When using a credit memo or unapplied payment the Total Amount to Pay cannot be greater than the Customer Adjusted Balance of the credit memo or unapplied payment. This amount is shown in the Payment Account drop down menu below Payment Details.

3. If you desire, write a memo to identify any specifics about the payment. The memo should not be used to communicate with GlaxoSmithKline. Rather it should be used only for your records.

4. Click “Next”.

Clicking “Cancel” will clear all inputted information including changes to the Payment Amounts and return you to the previous screen.